Shipping policy

Last updated: 24 July 2026

At QAAF, we aim to process and dispatch all orders as quickly as possible.

1. Order Processing

We aim to dispatch orders within 1–2 working days after your order has been placed. Once your order has been dispatched, you will receive your tracking information where applicable. Please note that delivery times may vary depending on the courier and destination.

2. Correct Delivery Information

When placing an order, it is the customer’s responsibility to provide accurate and complete delivery information.

Please ensure that your:

Full name
Delivery address
Postcode
Email address
Telephone number

are entered correctly at checkout.

Your email address and telephone number may be required by our delivery partners to provide tracking updates or contact you regarding your delivery.

3. Incorrect Address

QAAF is not responsible for parcels that are lost, delayed or delivered to the wrong address as a result of incorrect or incomplete information provided by the customer at checkout.

If you provide an incorrect delivery address and the parcel is subsequently lost or cannot be recovered, QAAF will not be liable for the loss, as the incorrect information was provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible at info@byqaaf.com. We will do our best to assist you, but we cannot guarantee that the delivery address can be changed once an order has been dispatched.

4. Delivery Delays

Once an order has been dispatched and handed over to the courier, delivery times are outside of QAAF’s direct control.

We are not responsible for delays caused by the courier, incorrect delivery information, customs delays, adverse weather, strikes, or other circumstances outside our reasonable control.

If your parcel is delayed or appears to be missing, please contact us at info@byqaaf.com so we can assist you where possible.