QAAF Shipping Policy
We’re so excited for you to receive your QAAF order! Please read the information below for everything you need to know about our order processing and delivery.
We aim to process and dispatch all orders within 1–2 working days, Monday to Friday, excluding UK public holidays.
During busy periods, including collection launches, promotional events, and sale periods, dispatch times may take slightly longer than usual. We appreciate your patience and understanding during these times.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please note that tracking updates may not appear immediately and can take some time to become active once the parcel has been collected and scanned by the delivery provider.
For UK orders, we offer standard and express delivery options at checkout.
Where Next Day Delivery is selected, we aim to have your order delivered on the next working day. Please note that this service is subject to the order being placed before the applicable cut-off time and is dependent on the delivery provider. While we always aim to meet the estimated delivery timeframe, QAAF cannot guarantee delivery dates once the parcel has been handed over to the courier.
For 48-hour delivery, we aim for your order to arrive within approximately 48 hours after dispatch, subject to the courier’s service and any unforeseen delays.
Delivery times are estimates and may be affected by circumstances outside of QAAF’s control, including courier delays, adverse weather, or other disruptions.
Please ensure that all delivery information is entered correctly before completing your order. This includes your:
* Full name
* House or building number
* Street name
* Town/City
* Postcode
* Email address
* Contact phone number
For international orders, providing a valid email address and phone number is particularly important, as the courier or customs authorities may need to contact you regarding your delivery.
Please carefully check that your full shipping address and contact details are correct before placing your order. An incorrect or incomplete address may cause delays in processing or delivery.
If an order is dispatched using incorrect address information provided by the customer and the parcel is subsequently delayed, returned, lost, or unable to be delivered as a result, QAAF will not be responsible for the loss or associated costs.
Once an order has been placed, we may be unable to make changes to the delivery address or other order details, as we begin processing orders as quickly as possible.
We currently offer international shipping to selected destinations available at checkout.
International delivery times vary depending on the destination and courier service selected. Please be aware that international parcels may be subject to customs clearance, which can occasionally cause delays outside of QAAF’s control.
Customers placing international orders are responsible for ensuring that all delivery and contact information is accurate and complete, including their full address, house or door number, postcode, email address, and phone number.
Any applicable customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.
We always want you to have the best experience with QAAF. If there is an issue with your order, please contact our customer service team as soon as possible so we can look into it and assist you.
If you receive an incorrect, damaged, or incomplete order, please provide clear photographs of the item(s) received and the packaging where possible. This will allow our team to investigate the issue and resolve it as quickly as we can.
If your tracking information shows that your parcel has been delivered but you cannot locate it, please first check your delivery location, any safe place indicated by the courier, and with neighbours or other members of your household.
If you are still unable to locate your parcel, please contact us so we can advise you on the next steps.
For any questions or concerns regarding your order, please contact us at info@byqaaf.com.
