We aim to process and dispatch all orders within 1–2 working days after your order has been placed. Once dispatched, you will receive tracking information where applicable.
What shipping methods do you offer?
We offer a reliable Flat Rate shipping method on all orders.
What should I do if I entered the wrong delivery address?
It is the customer’s responsibility to provide accurate delivery information at checkout. If you realize you made a mistake, please contact us immediately at info@byqaaf.com. While we will do our best to assist, we cannot change the address once an order has been dispatched.
What happens if my delivery is delayed?
Once an order is handed over to the courier, delivery times are outside our direct control. If your parcel is delayed or missing, please reach out to us at info@byqaaf.com so we can assist you.
Returns & Exchanges
What is your return policy?
We hope you love your QAAF purchase! If you wish to return an item, you must contact us within 7 days of receiving your order to request a return. Items returned outside this window may not be accepted.
Who pays for return shipping?
Unless an item is faulty or incorrect, the cost of returning an item is the responsibility of the customer. We recommend using a tracked delivery service.
Can I exchange an item for a different size or color?
Yes! If you would like an exchange, please contact us within 7 days of receiving your order. Exchanges are subject to stock availability and must meet our standard return conditions.
What if I receive a faulty or incorrect item?
If you receive a faulty, damaged, or incorrect item, please email us as soon as possible at info@byqaaf.com with your order number and photographs of the issue so our team can resolve it for you.
Sizing & Products
How do I know which size to choose?
We provide detailed size charts (including measurements for Bust, Length, Waist, Sleeve, and Leg Openings) for every outfit across our S, M, L, and XL size ranges. You can find the specific size chart directly on each product page.
How should I care for my QAAF garments?
To maintain the quality, drape, and longevity of your modest pieces, we recommend following the specific care instructions printed on the garment tag inside your item.
Still Need Help?
If you have any further questions regarding orders, products, returns, or collaborations, please get in touch with our team via email at info@byqaaf.com. We’ll be happy to assist you!
