You have 7 calendar days from the date your parcel is delivered to request a return. Requests submitted after this period are not eligible.
What conditions must my item meet to be approved for a return?
Returned items must be unworn, unused, unwashed, and in their original condition.Tags, labels, and packaging must be intact, and proof of purchase is required.Items that show signs of wear, fragrance, stains, or missing packaging will be declined.
How do I request a return?
To start a return, email us at info@byqaaf.com. Once reviewed, we’ll send instructions on how to proceed.Please do not send items back without approval, as they will not be processed.
Who covers return shipping costs?
Return postage is the customer’s responsibility, and original shipping fees are non-refundable. All returns must be sent with tracked shipping, as By Qaaf cannot refund items lost in transit without tracking.If you received a faulty or incorrect item, we will cover UK postage for verified errors.
Do you offer exchanges?
We currently do not offer direct exchanges.If you’d like a different item, please request a return within 7 days and place a new order.
